Projektanfragen
Business Case:
OP-24-490
Sectors / Bereiche:
Qualität / Quality
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Position / Position / Pozice:
Interim QMC Customer Quality
Location / Einsatzort / Lokace projektu:
Czech republic
Start:
ASAP
Project duration / Projektdauer / Délka projektu:
2 months
Customer / Kunde / Zákazník:
Tasks / Aufgaben / Úkoly:
- Creates customer relationships and creates a communication network
- Follows day-to-day customer systems and informs the organization about quality issues and solves Customer quality issues
- He is responsible for conducting customer satisfaction surveys and transferring the results to the organization
- He is responsible for the voice of the customer within the organization
- It manages the results of customer quality (scorecard) and passes them to the top management for the creation of events and improvement
- Manages external costs caused by poor quality and manages internal teams focusing on problems and eliminate costs
- He is responsible for forwarding customer complaints using the quick response (QRQC) method and monitoring events until complete closure
- Responsible for organizing sorting activities, internal warehouse closures and external control actions and coordination of teams in case of customer complaints
- He is responsible for managing the analysis of causes related to customer complaints using robust methods/tools and reporting (8D messages)
- Responsible for monitoring field performance and organizing an internal analysis and action team
- Coordinates continuous product improvement based on customer performance and field results Activities
- Performs other tasks as instructed by his/her supervisor
- Adheres to the principles of occupational health and safety, fire protection and environmental protection environment resulting from valid legal and internal regulations
Conditions / Anforderungen / Požadavky:
Languages / Sprachen / Jazyky:
Deutsch, Englisch, Tschechisch / Slowakisch
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